Refund policy

Refund & Return Policy

At Outfitch, we do not offer returns or refunds once a product is successfully delivered. However, we understand that issues may occur during delivery.

If you receive a damaged product, wrong item, or a product is missing from your order, we will either send a replacement or initiate a refund.

Conditions for Refund / Replacement

  • The issue must be reported within 48 hours of delivery.

  • A complete unboxing video is mandatory as proof.

  • The video must clearly show the sealed package being opened from start to finish without any cuts or edits.

Refund Processing

Once your request is approved:

  • A replacement will be shipped within 7 days, or

  • The refund will be processed within 4–5 working days.

How to Claim

Please email the following details:

  • Order ID

  • Issue description

  • Unboxing video proof

Send it to: customercare.outfitch@gmail.com

Cancellation Policy

Once an order is successfully placed on our website, it cannot be cancelled.

We also do not allow product exchanges, so we recommend checking your size, color, and product details carefully before placing the order.